Refund & cancellation

We want trying and leaving ScriptProof to be as low-risk as staying. This policy explains the free trial, how cancellation works, and when you can get your money back.

All payments for ScriptProof are processed by Dodo Payments, acting as merchant of record. That means Dodo Payments is the seller on the payment transaction, appears on your card statement, and issues refunds back to your original payment method. We never see or store your card number.

Every new account starts with a 14-day free trial. No payment card is required, so there is nothing to refund and nothing to cancel to avoid a charge — if you do nothing, the trial simply ends and you are never billed. You only pay if you actively choose a paid plan.

• You can cancel your subscription at any time from your account settings, or by emailing support@scriptproof.com.
• Cancellation takes effect at the end of your current billing period: monitoring, alerts, and Evidence Packs keep working until then, and you are simply not billed again.
• There are no cancellation fees, phone calls, or retention hoops.

Your first paid invoice is covered by a 14-day money-back guarantee. If ScriptProof is not right for you, tell us within 14 days of that first charge and we will refund it in full — no justification required. The guarantee applies once per customer, to the first invoice of your first paid subscription (it does not apply to renewals or later re-subscriptions).

Email support@scriptproof.com from the address on your account, with the subject “Refund request”. Include your account email and, if you have it, the invoice reference. That is all we need.

Approved refunds are issued by Dodo Payments to your original payment method. Depending on your bank, the money typically appears within 5–10 business days.

Outside the 14-day money-back guarantee, payments are non-refundable. In particular:

• No pro-rata refunds for the unused remainder of a billing period after you cancel — your plan runs to the end of the period instead.
• Renewal invoices, once more than 14 days old, are not refundable.

We may still issue a refund at our discretion where something on our side went wrong (for example, a billing error or an extended outage), and nothing in this policy limits any non-waivable refund rights you have under the consumer law of your jurisdiction.

If a charge looks wrong, please contact us before disputing it with your bank — almost every issue is resolved faster with a direct refund than through a chargeback. Payment disputes are handled together with Dodo Payments as merchant of record. We reserve the right to suspend accounts with fraudulent or plainly unfounded chargebacks while the dispute is investigated.

Billing questions, cancellations, and refund requests: support@scriptproof.com. We aim to reply within two business days.